Shipping & Return
1. SHIPPING ADDRESS
• Once your order has been placed and confirmed, you will not be able to change the shipping address.
• Please fill in your final shipping address to avoid any inconvenience.
2. SHIPPING TIME
* Items purchased from TECHMAGA will be delivered to your address within 3-7 business days (USPS domestic ), 6-12 business days (USPS international).
* We offer Global Shipping and we'll choose the fastest delivery to your country according to the timeliness. Please keep your mobile phone open during this time and pay attention to check the parcel.
3. SHIPPING INSTRUCTIONS
* The package will be delivered from United States. We will pack everything and make sure that will not be damaged in transit.
We provide One Year Warranty for UBOX8 and UBOX9.
We cannot accept returns under the following conditions:
1. Items outside the warranty time frame.
2. Washed, used, tag-removed, or misused items.
3. Disassemble the TV box without permission.
4. Purchased the UBOX8 and UBOX9 from another dealer or seller. (Please check the official TECHMAGA store for purchase)
We understand that not every purchase works out, which is why our team aims to make your return experience as easy and seamless as possible.
You have up to 30 days to return your item for a replacement or full refund. Please contact our customer service to start the process.
If your product does not qualify for a return, we do have a warranty and a product support team that is ready to assist you.
Please note, products that are received by TECHMAGA in any of the conditions below may not qualify for return and be rejected:
- Any product not purchased fromTECHMAGA.
- Any product that is returned without all the original accessories, including the box, manuals, parts, and all other items originally included with the product.
- Any product which appears tampered with or altered in any way.
- Any product that does not match the product that was originally purchased.
- Any product that is received outside of 14 days from when your return was approved
Return Processing Time
Rest assured, returns are monitored every step of the way and you will receive updates via email. Once your return is delivered, please allow up to 1 week for us to process and verify the contents of the package.
TECHMAGA promises to work our best to resolve the situation for our customers. We reserve the right to accept or refuse any refund and exchange not meeting our eligibility guidelines.
Due to bank refund transaction time, please allow 10-14 BUSINESS days for the refund to be processed and completed.
TECHMAGA reserves the right to cancel orders for any reason. Possible reasons include potentially compromised security, fraudulent transactions, incorrect pricing, or non-payment.
Full and Partial Refunds
1. Full Refunds
We offer a full refund on any items that are found to be faulty or damaged due to our fault. Damage caused because of the fault of the third party or the customer's own fault cannot apply for a refund.
All returned items must be in brand-new condition, unused and with original tags and packaging.
2. Partial Refunds:
We also offer a partial refund on returned items that have some original parts missing. In such a case, the customer can only get a partial refund.
If the item(s) is considered damaged, defiled, deformed, spilled perfume after receipt, or you return the item(s) without notifying us, you can only get partial refunds.
3. Shipping Costs:
The return shipping costs should be borne by the buyer.
4. Return Address
Please contact customer service for the return address. (You will need to send your returning products to our address in United States.)
• We regard your privacy and the security of your personal information as our highest priority. TECHMAGA will not disclose your information to third parties.
• Any information collected on this site will be kept strictly confidential and will not be sold, rented, disclosed, or loaned. We will never send you third-party marketing material.
• We want to provide you with the best and easiest online shopping experience possible. In order to do this, we need to gather certain pieces of information from you. We ask for your e-mail address and password when you register on the site.
• You will not need to re-enter your name and address when you return to the site at a later date. We use your email address to confirm your order and to keep you informed of its progress.
• The only other occasion when TECHMAGA will use your e-mail address is, with your permission, to send you from time to time further information on our products or special offers. However, you do have the option to opt-out of receiving our email newsletter at any time.
• As part of our Security Policy, all Credit Card payments entered by a customer are transmitted over a secure (SSL) link using 128-bit encryption at our payment processor. This means we will never directly access or keep records of your Credit Card details.
To discuss any matters relating to privacy, you may contact TECHMAGA by using any of the details on the Contact Us page of this site.
If you need any assistance, please Contact Us freely, thank you.